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Privacy Policy
HOME ＞ Privacy Policy

Privacy Policy


Welcome to the official website of Hanchen (hereinafter referred to as "this Website").

Hanchen (hereinafter referred to as "we") respects and protects your personal information and privacy. This Privacy Policy sets out how we collect, use, store and protect the personal information you provide through this Website.

1. Information Collection

When you browse this Website, submit forms, request samples, make product inquiries or contact us, we may collect personal information that you voluntarily provide, including but not limited to:
  • Full name
  • Contact phone number
  • WeChat ID (where applicable)
  • Email address (where applicable)
  • Other relevant information you voluntarily provide
In addition, to ensure the normal operation of this Website and continuously improve user experience, we may collect certain website access information, including browsing history, device information, IP addresses, Cookies and other relevant technical information.

2. Use of Information

The personal information we collect will only be used for the following purposes:
  • Responding to your enquiries and applications
  • Providing product-related services
  • Contacting you and sending relevant notifications
  • Improving and optimising our products, services and website experience
  • Complying with legal and regulatory obligations, or for other legitimate purposes
We will not use your personal information for purposes unrelated to those listed above without your consent.

3. Information Sharing

We will not sell, rent out or disclose your personal information to any third party, except as required by laws and regulations, with your authorised consent, or as necessary to provide relevant services.
Where it is necessary to share essential information with partners for the provision of relevant services, we will require such partners to adopt reasonable measures to protect your personal information in accordance with applicable laws.

4. Information Security

We will adopt reasonable technical and administrative measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction.
While we strive to safeguard the security of your personal information, transmission over the Internet and electronic storage are not completely secure. Accordingly, we cannot guarantee the absolute security of all information during transmission and storage.

5. Third-Party Websites

This Website may contain links to third-party websites or platforms. Such websites have their own privacy policies and information processing practices. Hanchen shall not be responsible for their content, services or personal information handling practices.

6. Use of Cookies

To enhance website functionality and user experience, this Website may use Cookies or similar technologies to record user preferences, analyse website traffic and optimise website performance. You may accept, restrict or delete Cookies via your browser settings, though some website functions may be affected as a result.

7. Policy Updates

Hanchen reserves the right to update or amend this Privacy Policy at any time. The updated version will be posted on this Website and take effect upon publication. We recommend that you review this Privacy Policy regularly for the latest version.

8. Contact Us

If you have any questions, comments or suggestions regarding this Privacy Policy or the processing of your personal information, please contact us via the contact details published on this Website, and we will respond within a reasonable timeframe.
By browsing this Website, submitting forms, requesting samples, making product inquiries or providing personal information to Hanchen, you confirm that you have read, understood and agreed to the terms of this Privacy Policy.